Technical Services

Expert support for every stage of your solar project

IBC SOLAR South Africa provides professional technical services that help installers, EPCs, and project developers deliver high-quality solar installations. Our team assists you from planning to commissioning, ensuring system performance, safety, and reliability, without the need to expand your internal staffing.

Whether you work in residential, commercial, or large-scale solar, our experienced technicians provide the support you need to execute projects confidently and efficiently.

Commissioning Support and Fault Finding

Commissioning is the final and most crucial stage of any installation. Our team assists remotely or on-site to ensure systems are wired, configured, and running optimally.

We support with:

  • Wiring verification
  • Protection and safety checks
  • Product compatibility checks
  • Inverter and battery programming
  • Full system start-up
  • Fault identification and resolution

Available remotely or on-site. Pre-booking is essential.

Project Management and Installation Support

From planning to on-site assistance, our engineers help ensure each installation is completed safely, efficiently, and according to best practice.

We provide:

  • On-site installation support
  • System verification and safety checks
  • Guidance for complex system setups
  • Support for solar, hybrid, and storage integrations

All on-site services are available by appointment and billed according to your project requirements.

Technical Support

Our South African service team offers hands-on and remote support to troubleshoot issues, guide installations, and assist with system configuration.

We help with:

  • General technical queries
  • Product configuration and setup
  • Troubleshooting and diagnostics
  • System optimisation and monitoring

Design Services

Our design services help you plan installations accurately and professionally, ensuring compliant, efficient, and high-performing systems.

Single Line Diagrams (SLDs)

A clear, foundational design delivering a simplified overview of system layout and electrical flow.

Available for:

  • Residential systems
  • Small commercial systems
  • Medium commercial systems
  • Battery integration add-ons

How to Book a Service

Contact our Technical Services team:

Cape Town: +27 (0)64 756 9253
Johannesburg: +27 (0)82 870 9037
service@ibc-solar.co.za

Our specialists will assess your requirements, confirm availability, and advise on next steps.

After Sales Support

Important Notice

All services, assessments and elaborations as listed below (hereinafter referred to as “Services”) are being rendered based on the data and information provided by the customer requesting such Services (the “Customer”). We will render such Services with all reasonable efforts and diligence to fit to or work for the application. We strive to exclude any errors including, but not to limited to, incorrect data and information input, human failure or system malfunctions. However, please note that we do not make any guarantees for any particular results when rendering the Services or any recommendations given. We do not take any responsibility, guarantee or liability for the functionality of an installed Solar PV system with or without storage solution as a result of our Services. All Services are exclusively subject to IBC SOLAR South Africa (Pty) Ltd’s General Terms and Conditions.